pH7x Systems® believes that sustainable change is not the result of perfect plans, but of iterative cycles of action, reflection, and improvement. The projects that brought the most value to our clients were also those where we learned from our own mistakes and made real-time adjustments.

Project 1 – Microsoft 365 Migration for a Private Healthcare Group

Challenge: Transitioning from a rigid local setup to a modern collaborative ecosystem with Microsoft 365.

Initial mistake: Training was launched with a technical focus and didn’t match the actual profiles of end users. This led to low participation and frustration in the early stages.

Corrections made:

• Full redesign of the onboarding plan focused on “how this improves your daily work”.
• Short, interactive sessions adapted to the availability of healthcare professionals.
• Creation of quick guides and mobile-friendly videos.

Results:

• 95% voluntary adoption of Teams and OneDrive.
• 38% reduction in tech support requests.
• Users felt included in the process and provided suggestions for future phases.

Project 2 – GitHub + Azure Candidate Submission Platform

Challenge: Create a secure and innovative candidate application system using GitHub for data and Azure Blob Storage for CVs.

Initial mistake: The application process was technically sound but too complex and intimidating for non-technical users.

Corrections made:

• UI simplification with a focus on user experience.
• Fewer steps and clearer error messages.
• Automated validation, pre-filled fields, and instant feedback.

Results:

• 65% increase in mobile-submitted applications.
• 42% improvement in user satisfaction (feedback survey).
• Near-total elimination of duplicate applications.

Project 3 – Internal Rebranding and Cultural Redefinition

Challenge: Repositioning the pH7x brand with a new identity, restructured services, and a focus on innovation culture.

Initial mistake: The change was communicated top-down, without early involvement of internal teams. Result: resistance and a sense of disconnection.

Corrections made:

• Listening and co-creation workshops with internal teams.
• Continuous feedback on the new values and identity.
• Internal celebrations, team highlights, and new cultural routines.

Results:

• 83% of employees feel more aligned with the new vision.
• Improved internal environment and more self-initiated projects.
• Increased organic traffic and stronger brand visibility.

Conclusion – The value of recognising and correcting mistakes

At pH7x Systems®, we’ve learned that:

• Admitting mistakes early does not weaken the team — it strengthens it.
• Fixing errors with speed and empathy builds trust with users.
• Collaborative, iterative projects deliver more long-term value than rigid plans.
• Active listening and continuous feedback are the real engines of meaningful change.

Our change journey has not been perfect — but it has been honest, evolving, and deeply human. That’s what makes it valuable.

This article is part of the “Change Management” series. If you haven’t read the first part, start here: Part I – From Isolated Phase to Continuous Culture